Privacy Policy

This Privacy Policy sets out how Gautom (‘we’, ‘us’ or ‘our’) collects, holds, uses and discloses personal information. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Gautom supplies building external wall materials — including non-combustible cladding, rainscreen systems, fibre cement panels, composite panels, timber and WPC cladding, facade screening, and weatherproof barriers — to architects, builders, developers and property owners in Australia. We collect personal information from visitors to our website, prospective clients, and business contacts who enquire about our products.

We may update this Privacy Policy from time to time by publishing an updated version on this website. The current version applies.

Depending on how you interact with us, the personal information we collect may include:

• your name, company name and job title;
• contact details such as email address and phone number;
• project details, including site address, project type, product interests and estimated quantities;
• records of communications with us, including emails, phone calls and meeting notes;
• device, browser and IP address information collected automatically when you visit our website.

We do not knowingly collect personal information from individuals under 18. We do not collect sensitive information (such as health information) unless it is necessary and you have consented.

We collect personal information:

• directly from you when you email us, call us, meet with us, or otherwise enquire about our products;
• from your employer or colleagues when they provide contact or project details on your behalf;
• automatically through cookies and analytics tools when you use our website.

If you provide us with personal information about another person (for example, a colleague’s contact details), you should only do so with their consent and after letting them know about this Privacy Policy.

We use personal information for the purposes for which it was collected and for related purposes you would reasonably expect, including to:

• respond to enquiries and provide quotes, product data sheets and compliance documentation;
• supply products, coordinate delivery and manage project communications;
• maintain accounts and manage our ongoing business relationship with clients and prospective clients;
• improve our website, products and customer service;
• comply with legal and regulatory obligations, including tax, record-keeping and building-product compliance requirements.

We do not sell personal information and we do not use it to market unrelated products or services to individuals.

We may disclose personal information to:

• freight carriers, warehouse operators and logistics providers who deliver products to site;
• product manufacturers, compliance consultants, engineers or certifiers who assist with technical enquiries;
• IT service providers who host or support our website, email and business systems, under contractual obligations to protect the information;
• our professional advisers, insurers and auditors;
• regulators, courts and law-enforcement agencies where required or authorised by law;
• a purchaser or successor in connection with a corporate transaction, subject to confidentiality obligations.

We do not disclose personal information to third parties for their own marketing purposes.

Some of the products we supply are manufactured overseas, and some of our service providers (such as email, cloud-storage or analytics providers) may store or process data on infrastructure located outside Australia, including in the United States, Europe or Asia. Where this occurs, we take reasonable steps to ensure the overseas recipient handles the information in a manner consistent with the APPs and only uses it for the purpose for which it was disclosed.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include storing information in secure systems, limiting access to authorised personnel, and using secure communication channels where appropriate.

We retain personal information only for as long as needed for the purposes for which it was collected, or as required by law. When it is no longer needed, we delete or de-identify it.

You may ask us for access to, or correction of, the personal information we hold about you by contacting us using the details below. We may need to verify your identity before responding.

If you have a complaint about how we have handled your personal information, please contact us and we will investigate and respond. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (oaic.gov.au).

Our website may use cookies and analytics tools to understand visitor behaviour and improve user experience. You can disable cookies through your browser settings, although this may affect website functionality.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the effective date.

To exercise your rights or ask a question about this policy, contact us: